A Complete Guide to Getting Google Fiber in Your New Home

Moving can be an emotional experience¹. Surveys have placed the stress levels of moving among getting divorced or switching careers². With all the moving parts (pun intended) involved in uprooting your life, packing up your home, and finding a new one, it’s a time to embrace anything that can make the process go more smoothly. Google Fiber is here to help with a step-by-step guide that will detail how to get internet access in your new home, from purchasing a plan to streaming your first movie. With simple installation and reliable customer service support along the way, you’ll be set up in no time (and ready to answer one of the first questions a guest asks when they’re getting settled in your home: “What’s the Wi-Fi”?). 

Why Choose Google Fiber?

Whether you’re new to Google Fiber or transferring your service from your previous home, expect a seamless setup process for your fast-moving internet. Google Fiber pairs the latest high-speed technology with a massive fiber optic network, resulting in lightning fast uploads, downloads, and connection even during peak traffic times. It also offers 24/7 customer service — connect with a representative within 10 seconds, no matter the time of day. Moving is chaotic, but your internet installation — and the rest of your online life in your new home — won’t be with Google Fiber.

Before You Move: Preparing for Google Fiber

The first step to your new Google Fiber setup is a simple one: Check to see if Google Fiber is available in your new area by entering your address into the availability checker for an instant answer. Once you’ve confirmed, you can move on to the next step: scheduling an installation appointment. Google Fiber suggests setting up the installation appointment prior to move-in so the internet is ready to go on the first day in your new home. Ahead of your appointment, ensure that you’ve located the installation points and cleared away any furniture or clutter in front of them so your service technician has full access. After a hectic move-in day, you’ll appreciate the ability to relax with a glass of wine and stream your favorite comfort movie or TV show — even while surrounded by boxes.

Installation: A Smooth Setup

Depending on whether your home, apartment building, or condo complex has existing Google Fiber service, there are actually two installation days — one exterior and one interior. First, the Google Fiber technician will put a box called a Network Interface Unit on the side of your home. (Don’t worry, there will be minimal noise and no disruption.) For your interior installation appointment, make sure an adult is in your new home to let in the technician. Your installer will arrive with fiber and new equipment in-hand. The technician will locate or install a Fiber Jack. They’ll also install your Network Box and, if you opt into phone service, your Phone Box. Installation will take from one to two hours, and at the end of it, your new home will be ready for uploads, downloads, streaming, and more!

Choosing Self Installation: Your DIY Setup Kit

If your address was previously rigged for Google Fiber and already has an NIU Fiber Jack, you may be eligible to DIY your internet setup. If you are, order the Self Installation Kit, in which you’ll find a Network Box, power adapter cord, ethernet cables, and a handy quick-start guide. The straightforward instructions will walk you through the short process. The steps include locating your Fiber Jack, connecting it to the Network Box, powering the Box up, then setting up your Wi-Fi network. DIY is a great option for homeowners who need flexibility and don’t want to wait for a technician to visit. 

After Installation: Enjoying Your Google Fiber Connection

Once your internet is ready to use, connect your Wi-Fi-enabled devices easily. All you need to know is your network password! From there, you’re ready to upload, download, stream, and hang out online. Whether you’re popping into a Hangout meeting or connecting with friends over online video games, Google Fiber’s top-notch features, including high-speed streaming and reliable connectivity, make everything seamless. 

Here to Help

Read all the FAQs about how to easily install and service your Google Fiber internet here. If you have any further questions or run into issues along the way, customer service representatives are always available to help via chat, phone call, or email. They know moving is a stressful time and that internet access is necessary for modern life — they’re ready to make the setup and troubleshooting process as smooth as possible.

Streamlining Your Move with Google Fiber

As you prepare to muscle through one of life’s most momentous (and challenging!) events, take comfort in knowing that at least one of the tasks on your moving to-do list will be simple. Google Fiber is easy to install, whether via trained service technicians or with your own Self Installation Kit. Before you know it, you’ll be relaxed, scrolling through hilarious videos or watching your favorite drama in your new home. Start the process here.

^{1.https://www.nytimes.com/2010/02/28/realestate/28cov.html}

^{2. https://studyfinds.org/survey-1-in-8-americans-consider-moving-more-stressful-than-jail/}